GDPR Data Protection Policy

1. Introduction

Pulse Entertainments is committed to protecting the privacy and security of our customers, employees, and business partners. This Data Protection Policy outlines how we collect, process, store, and protect personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Scope

This policy applies to all personal data processed by Pulse Entertainments, including data related to:

• Customers and clients.
• Employees and contractors.
• Suppliers and business partners.
• Website visitors and marketing contacts.

3. Data Collection and Usage

We only collect and process personal data that is necessary for legitimate business purposes, including but not limited to:

• Customer Bookings: Names, contact details, and payment information for event bookings.
• Marketing Communications: Email addresses for newsletters or promotions (with consent).
• Event Photos/Videos: With prior consent, we may capture photos or videos at events for promotional purposes.
• Employee Records: Personal details required for employment, payroll, and legal compliance.

4. Lawful Basis for Processing

Pulse Entertainments processes personal data under the following lawful bases:

• Contractual necessity: To fulfil event bookings and service agreements.
• Legitimate interests: For business operations, including marketing, service improvement, and fraud prevention.
• Consent: When individuals opt in to receive marketing or allow event photography.
• Legal obligation: To comply with regulatory and legal requirements.

5. Data Storage and Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction, including:

• Secure Storage: Data is stored in password-protected systems with access restricted to authorised personnel.
• Encryption: Sensitive data is encrypted during transmission.
• Regular Audits: We review and update our security practices regularly.

6. Data Sharing and Third Parties

Pulse Entertainments may share personal data with trusted third parties only when necessary, including:

• Service providers (e.g., payment processors) to fulfil bookings.
• Marketing platforms (with consent) for promotional purposes.
• Legal authorities if required by law.
  We do not sell or rent personal data to third parties.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

• Customer booking data: Retained for up to 7 years for accounting and legal purposes.
• Marketing data: Retained until the individual withdraws consent or unsubscribes.
• Employee records: Retained in accordance with employment and tax regulations.

8. Individual Rights

Under the UK GDPR, individuals have the following rights regarding their personal data:

• Access: The right to request access to their data.
• Rectification: The right to correct inaccurate or incomplete data.
• Erasure: The right to request deletion of their data (subject to legal obligations).
• Restriction: The right to limit processing of their data.
• Portability: The right to receive their data in a structured format.
• Objection: The right to object to data processing for direct marketing.

9. Consent and Marketing

We only send marketing communications to individuals who have provided explicit consent. Individuals can withdraw their consent or opt out of marketing at any time by:

• Clicking the "unsubscribe" link in marketing emails.
• Contacting us directly at the details provided below.

10. Data Breaches

In the event of a data breach, Pulse Entertainments will:

• Investigate and contain the breach immediately.
• Notify affected individuals if their data is compromised.
• Report the breach to the Information Commissioner’s Office (ICO) if required.

11. Contact Information

For any questions, concerns, or data access requests, please contact:
Pulse Entertainments
info@pulse-entertainments.co.uk
07720809568

12. Policy Review and Updates

This policy will be reviewed annually and updated as necessary to comply with legal and regulatory changes.